Does TRXmode sell personal information?

No. TRXmode does not sell personal information or share it for cross-context advertising, and does not use people's conversations with a Client to market TRXmode's own services.

How do I delete data from an Instagram, Facebook or WhatsApp conversation?

Email support@trxmode.com with the subject Data deletion request, including the account name or phone number you messaged from and the business you contacted. Deletion is confirmed within 30 days.

How do I stop text messages from TRXmode?

Reply STOP to opt out at any time, or HELP for help. Mobile information and SMS opt-in consent are not shared with third parties for marketing.

Does the TRXmode AI assistant give medical advice?

No. It is a booking and front-desk tool, not a medical service. Questions about health or treatment suitability are passed to the clinic's team.

How long does TRXmode keep data?

Website and prospect data up to 24 months after last contact; Client conversations, recordings and transcripts for the length of the Client agreement plus up to 12 months; billing records as long as tax and accounting law requires.

Privacy Policy

TRXmode, a brand of Wolfpack Ventures LLC
Effective date: October 14, 2026 · Last updated: October 14, 2026

1. Who we are

TRXmode is operated by Wolfpack Ventures LLC, a Wyoming limited liability company, with a business address at 2870 E Grand Blvd, Suite 600, Detroit, MI 48202. Our website is trxmode.com. You can reach us at [email protected].

We build and run AI front-desk assistants for beauty and wellness clinics and spas in the United States (our "Clients"). The assistant answers messages, and calls if the Client adds our voice service, on the Client's behalf, answers questions about the Client's services and books appointments.

2. Two roles we play

For visitors to trxmode.com and our own prospects, we decide how your information is used. This policy covers that fully.
For people who message or call one of our Clients, we process information on behalf of that Client, to provide the service the Client asked for. The Client's own privacy policy also applies, and requests about that data can go to the Client or to us.

3. Information we collect

From visitors to trxmode.com:

Name, email, phone number, clinic name, Instagram handle or website, and anything you type into our forms
Booking details when you schedule a demo
Device and usage data such as browser type, IP address, pages visited and time on site, collected through analytics and cookies

From people who contact our Clients through the assistant:

Name, email address and phone number
Messages, voice notes and images sent through Instagram, Facebook Messenger, WhatsApp or website chat
The service or treatment you're interested in, and your preferred appointment times
If our Client uses our voice service: call recordings, transcripts and the caller's phone number

4. Health information

Our assistant is a booking and front-desk tool, not a medical service. It does not give medical advice and is not designed to store medical records. Please don't share detailed medical history in chat or on calls. Questions about your health or suitability for a treatment are passed to the Client's team. If you do share health details, we use them only to route your request to the Client.

5. How we use information

To answer messages and calls and book appointments for our Clients
To give Clients a shared inbox, conversation history and booking records
To improve the assistant's answers for that Client, based on real conversations
To respond to people who contact TRXmode and to run demos and sales calls
To bill Clients and keep business records
To keep our service secure and meet legal obligations

We do not sell personal information, and we do not use people's conversations with a Client to market TRXmode's own services to them.

6. Text messages (SMS)

If you agree to receive text messages from TRXmode, we use your number only to send the messages you agreed to. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties.

7. Information from Meta platforms

When a Client connects Instagram, Facebook or WhatsApp, we receive the messages people send to that Client's account and basic profile details such as name and profile ID, through Meta's official APIs. We use this only to reply and book on the Client's behalf, and we follow Meta's Platform Terms. We don't use it for advertising profiles and don't sell it.

8. Service providers we use

Provider	What it does for us
GoHighLevel	Our website, CRM, booking calendar and email
Second Brain OS	The AI assistant platform and the shared conversation inbox
OpenAI	The language model that writes the assistant's replies
Meta (Instagram, Facebook, WhatsApp)	Delivering messages on those channels
ElevenLabs and Twilio	Voice and phone numbers, only for Clients with the voice service
Google Calendar, Microsoft Outlook, Calendly	Checking availability and booking appointments
Stripe	Processing Client payments

Each provider handles data under its own privacy terms. Some of these providers, and our team, operate outside the United States, so information may be processed in other countries. We take reasonable steps to protect it wherever it's handled.

9. How long we keep information

Website and prospect data: up to 24 months after our last contact, or until you ask us to delete it
Conversations, recordings and transcripts handled for a Client: for as long as the Client's agreement is active, plus up to 12 months, unless the Client asks for earlier deletion
Billing records: as long as tax and accounting law requires

10. Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you. Email [email protected], and we'll reply within 30 days. If your request is about a conversation with one of our Clients, we may pass it to that Client and act on their instructions.

California residents have the right to know what we collect, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context advertising.

11. Deleting data from Instagram, Facebook or WhatsApp conversations

To ask us to delete the messages and profile data we received through a Meta channel, email [email protected] with the subject "Data deletion request". Include the account name or phone number you messaged from and the business you contacted. We'll confirm deletion within 30 days.

12. Security

We use access controls, encrypted connections and reputable providers to protect information. No system is completely secure. If you think your information has been exposed, email us right away.

13. Children

Our service is not directed at children under 13, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.

14. Changes to this policy

We may update this policy. When we do, we'll change the "Last updated" date above and email active Clients about material changes.

15. Contact us

Wolfpack Ventures LLC — TRXmode
2870 E Grand Blvd, Suite 600, Detroit, MI 48202
[email protected] · trxmode.com