Terms of Service

TRXmode, a brand of Wolfpack Ventures LLC
Effective date: October 14, 2026 · Last updated: October 14, 2026

1. Agreement

By using trxmode.com or buying a TRXmode service, you agree to these Terms and our Privacy Policy. These Terms are an agreement between you and Wolfpack Ventures LLC, a Wyoming limited liability company ("TRXmode", "we"). "Client" or "you" means the business that buys our service. If a signed proposal or service agreement conflicts with these Terms, the signed document wins.

2. Our service

TRXmode builds, launches and runs an AI front-desk assistant for beauty and wellness clinics and spas. Depending on the plan you choose, it includes:

  • Ad Lead Rescue: an assistant that answers Instagram, Facebook, WhatsApp and website-chat messages, answers questions about your services and books appointments into your calendar
  • Voice receptionist (add-on): the same assistant answering phone calls
  • Missed-call text back (add-on): an automatic text to callers you couldn't answer
  • Reviews & reactivation (add-on): review requests and win-back messages to your past clients
  • Setup and management: a script in your brand voice, channel and calendar connection, a shared team inbox, and a monthly review and tune-up based on real conversations

3. Your accounts

The accounts the service runs on belong to you and are paid by you: your Meta Business, Instagram, Facebook and WhatsApp accounts; your AI workspace; your calendar or booking system; and, for voice, your ElevenLabs and phone-number accounts. You give us access to set them up and manage them. You can remove our access at any time.

4. Fees and payment

  • Setup fee: paid once, before we start building, at the price in your proposal or on our website.
  • Monthly fee: billed in advance at the start of each billing month, starting from go-live.
  • Usage costs: AI usage credits, Meta messaging fees and call minutes are billed by each provider directly to your accounts, at their rates. These are not part of our fees.
  • Late payment: if a payment is more than 7 days late, we may pause the service until it's paid.
  • Price changes: we'll give 30 days' written notice before changing your monthly fee.

5. 30-day setup-fee guarantee

If you're not happy with the service within 30 days of go-live, tell us by email and we'll refund your setup fee in full. Monthly fees already used are not refunded. Apart from this guarantee, or where the law requires otherwise, fees are non-refundable.

6. Cancelling

You can cancel the monthly service at any time by emailing [email protected]. Cancellation takes effect at the end of the billing month you're in, and you won't be charged again. We may end the service with 30 days' notice, or immediately if you seriously breach these Terms or don't pay. When the service ends, we hand back or remove our access to your accounts, and your accounts and data stay with you.

7. Your responsibilities

You agree to:

  • Give us accurate information about your services, prices, policies and booking rules, and tell us promptly when they change
  • Review the assistant's script before go-live, and check your inbox and bookings regularly
  • Follow the laws and platform rules that apply to your messaging, calls and ads, including Meta's policies, consumer-protection and telemarketing laws, and any rules on advertising medical or aesthetic treatments
  • Get the consents the law requires before we send marketing messages to your clients for you, for example for reactivation campaigns
  • Make sure the clinical claims the assistant may repeat come from you and are accurate
  • Not use the service for anything unlawful, deceptive or harmful

8. AI limits and medical questions

The assistant uses AI and can sometimes misunderstand a message, give an incomplete answer or fail to book. It does not give medical advice, and it is set to pass medical or suitability questions to your team. You remain responsible for client care, for confirming bookings where needed, and for following up on chats the assistant flags. If asked, the assistant will say it is your business's virtual assistant.

9. Call recording (voice add-on only)

If you use the voice receptionist, calls may be recorded and transcribed for quality and to improve your assistant. A recording notice plays at the start of each call. Some US states require every party to consent to recording. You're responsible for making sure your use of recording complies with the law in the states where your callers are. You can ask us to turn recording off. See our Call Recording Notice.

10. Ownership

Your business information, client data and conversations belong to you. TRXmode keeps ownership of our own templates, methods, scripts and tools. While your service is active, and after it ends, you may keep using the assistant script we wrote for you. The content of trxmode.com belongs to Wolfpack Ventures LLC.

11. Confidentiality

We keep your business information and your clients' data confidential and use it only to provide the service. We only share it with the providers listed in our Privacy Policy, or where the law requires.

12. Disclaimer

The service is provided "as is". We work to keep it running and accurate, but we don't guarantee it will be uninterrupted or error-free, or that it will produce a specific number of bookings or amount of revenue. Third-party platforms such as Meta, OpenAI, GoHighLevel and phone carriers can change or interrupt their services, and we're not responsible for their outages or policy decisions.

13. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental or consequential losses, including lost profits. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

14. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming. We'll first try to resolve any dispute by talking in good faith for 30 days. If that fails, the dispute will be settled by binding arbitration held online (by video or in writing) under the rules of a recognized US arbitration provider, unless both parties agree otherwise. Either party may still bring a qualifying claim in small-claims court.

15. Changes to these Terms

We may update these Terms. We'll change the "Last updated" date and email active Clients at least 14 days before material changes take effect.

16. Contact

Wolfpack Ventures LLC — TRXmode
2870 E Grand Blvd, Suite 600, Detroit, MI 48202
[email protected] · trxmode.com